Returns and Exchange policy
Andros Gal does not provide refunds for any purchase, only store credit or exchange. Customer must pay any additional shipping costs for any exchange. Invoices will be billed to cover shipping costs.
Andros Gal does not provide return shipping labels.
Defective items must be reported within 48 hours of receipt. If not reported, we will not issue a store credit. If it is believed that you received an incorrect item, please contact us within 24 hours.
Due to their intimate nature, lingerie and shapewear are not eligible for returns
If returning item in the US, we recommend using USPS Flat rate shipping with a tracking number.
Items purchased from Andros Gal are eligible for store credit or exchange within 14 days of receiving. We are not responsible for lost or stolen packages. Without proof of delivery and receipt, Andros Gal will not issue a credit.
Items must be unworn, unwashed and undamaged with the original Andros Gal tag attached to the garment to be considered for exchange or store credit. We cannot accept used, worn, washed, damaged or merchandise without the original tags and packaging or final sale merchandise.
You can return unused, unwashed, unworn, undamaged and non-final sale items within 14 days of delivery for online store credit.
Please be aware if you return a garment that has cigarette smoke, foreign odors, body odors, deodorant stains, makeup stains, jewelry or ring snags, etc., we will not accept your return, you will not receive an online store credit and the item will be sent back to you.
Items marked as FINAL SALE are not eligible for store credit or exchange.
Andros Gal reserved the right to solely limit, define, refuse and/or reject returns from customers at any time due to the following:
Potential fraudulent or criminal activity
An irregular or excessive returns history; or
An irregular or excessive history involving worn, damaged, missing items, altered or laundered items
Andros Gal reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
The following items are non-returnable and will not be considered for online store credit or exchange:
Items marked down 50%-70% off.
If you are not satisfied with your shoe purchase or they do not fit, they can be returned for store credit or exchanged. Shoes must be unworn, undamaged with tags in the original box.
We will accept the return of handbags within 14 days of receipt. Merchandise must be unworn, undamaged with original tags attached.
Store credit via an E-Gift card for your returned merchandise will be processed once we have received the item.
Please allow 7 business days to process your return after it has been received at our distribution center. The E-Gift card only covers the original price and tax if applicable. Andros Gal does not credit original shipping charges.